Customer care, services & hospitality ethics / 3G E-Learning.

By: Material type: TextTextPublication details: New York, NY : 3G E-Learning LLC, 2023.Description: xiv, 395 pages: illustration; 25 cm; Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781984679147
Subject(s): LOC classification:
  • 338.4791 T4131c 2023
Contents:
Manage customer service operations in hospitality -- Support of staff towards setting customer service standards in hospitality -- Manage the resolution of customers` queries and complaints in hospitality -- Analyze the effectiveness of customer service in hospitality -- Ethical principles for hospitality managers -- Ethics and front office management -- Ethics and housekeeping management
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library CIR 338.4791 T4131c 2023 (Browse shelf(Opens below)) Available HED6910

Includes bibliographic references and index

in English

Manage customer service operations in hospitality -- Support of staff towards setting customer service standards in hospitality -- Manage the resolution of customers` queries and complaints in hospitality -- Analyze the effectiveness of customer service in hospitality -- Ethical principles for hospitality managers -- Ethics and front office management -- Ethics and housekeeping management

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