Service management : operations, strategy, information technology /
Bordoloi, Sanjeev
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. - Tenth edition - New York, NY : McGraw-Hill Education, - xix, 524 pages: illustrations 28 cm
Includes index
Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.
in English
9781265075538
Service industries--Management
658 B64s 2023
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. - Tenth edition - New York, NY : McGraw-Hill Education, - xix, 524 pages: illustrations 28 cm
Includes index
Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.
in English
9781265075538
Service industries--Management
658 B64s 2023