Quality service management in tourism and hospitality /
Arenas, Chester Dave G.
Quality service management in tourism and hospitality / Chester Dave G. Arenas. - Sta. Cruz, Manila : Edric Publishing House, 2022. - 91 pages: 25 cm
Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications
in English
9786218179141
Hospitality industry--Management
Tourism--Management
338.4791 Ar332 2022
Quality service management in tourism and hospitality / Chester Dave G. Arenas. - Sta. Cruz, Manila : Edric Publishing House, 2022. - 91 pages: 25 cm
Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications
in English
9786218179141
Hospitality industry--Management
Tourism--Management
338.4791 Ar332 2022