Quality service management in tourism and hospitality /
Negi, Manmohan
Quality service management in tourism and hospitality / Manmohan Negi. - First edition - New Delhi, India : Paradise Press, 2023. - ix, 299 pages: illustrations 24 cm
Includes index
Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
in English
9789392333330
Hospitality industry--Management
Tourism industry--Managament
Tourism--Management
Service industries--Management
338.4791 N3121 2023
Quality service management in tourism and hospitality / Manmohan Negi. - First edition - New Delhi, India : Paradise Press, 2023. - ix, 299 pages: illustrations 24 cm
Includes index
Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
in English
9789392333330
Hospitality industry--Management
Tourism industry--Managament
Tourism--Management
Service industries--Management
338.4791 N3121 2023