Quality service management in tourism and hospitality /
Buslon, Van Mari
Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao. - Quezon City, Philippines : Wiseman`s Books Trading, Inc., 2023. - v, 124 pages: 25 cm
Includes bibliographic references
Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
in English
9786214182800
Hospitality industry--Management
Tourism--Management
338.4791 B965 2023
Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao. - Quezon City, Philippines : Wiseman`s Books Trading, Inc., 2023. - v, 124 pages: 25 cm
Includes bibliographic references
Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
in English
9786214182800
Hospitality industry--Management
Tourism--Management
338.4791 B965 2023