Supercommunicators : How to unlock the secret language of connection /
Duhigg, Charles
Supercommunicators : How to unlock the secret language of connection / Charles Duhigg. - USA : Random House, 2024. - [xix], 299 pages: 23 cm
Includes index
The three kinds of conversation -- The what`s thi really about? conversation -- The how do we feel? conversation -- The who we are? conversation
We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we`re actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations, our identities shape every discussion we have, from who will pick up the kids to how we want to be treated at work.
in English
9780593243916
Interpersonal communication
Communications--Psychological aspects
153.6 D88s 2024
Supercommunicators : How to unlock the secret language of connection / Charles Duhigg. - USA : Random House, 2024. - [xix], 299 pages: 23 cm
Includes index
The three kinds of conversation -- The what`s thi really about? conversation -- The how do we feel? conversation -- The who we are? conversation
We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we`re actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations and hidden beliefs that color and inform everything we say. Our pasts, our values, our affiliations, our identities shape every discussion we have, from who will pick up the kids to how we want to be treated at work.
in English
9780593243916
Interpersonal communication
Communications--Psychological aspects
153.6 D88s 2024