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Customer service : career success through customer loyalty /

Timm, Paul R.

Customer service : career success through customer loyalty / Paul R. Timm. - 5th - Upper Saddle River, NJ : Prentice Hall, 2011. - xii, 226 p: ill. 26 cm.

Includes bibliographical references and index

English

ISBN: 9780135063972

Subjects--Topical Terms:
Customer service
Consumer satisfaction
Customer relations
Success in business

LC Class. No.: 658.812 T48c

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