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Beyond the familiar : long-term growth through customer focus and innovation /

Barwise, Patrick

Beyond the familiar : long-term growth through customer focus and innovation / Patrick Barwise. - San Francisco, CA : Josey-Bass, 2011. - x, 174 p.: 24 cm.

Includes index

English

ISBN: 978-0-470-97631-9

Subjects--Topical Terms:
Customer service
Success in business

LC Class. No.: 658.812 B28b

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