Service management: operations, strategy, information technology /
Fitzsimmons, James A.
Service management: operations, strategy, information technology / James A. Fitzsimmons. - New York : McGraw-Hill, 2008. - xvii, 537 p.: ill. 29 cm.
Includes index
English
978-0-07-337783-4
Service industries--Management
658 F57s
Service management: operations, strategy, information technology / James A. Fitzsimmons. - New York : McGraw-Hill, 2008. - xvii, 537 p.: ill. 29 cm.
Includes index
English
978-0-07-337783-4
Service industries--Management
658 F57s