Operations management : a case study of a hotel.

Operations management : a case study of a hotel. - Bendigo, Vic. : Video Education Australasia, 2010. - 1 videodisc (DVD) (27 min.) : sd., col. ; 4 3/4 in.

1. Introduction 2. The basics of operations management 3. Introducing four strategies: facilities, material, quality and technology 4. Applying the four strategies 5. Applying the four strategies (part two) 6. Evaluating operations management 7. Conclusion


English

DVD


Mercure Hotel (Hobart, Tas.)--Management


Operations management
Hotel management--Case studies
Marketing--Management
Service industries--Marketing--Management

647.94068 Op25 c2009