Quality service management in tourism and hospitality / (Record no. 12845)

MARC details
000 -LEADER
fixed length control field 01929nam a2200373Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260803094248.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 251212s2022 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781984659552
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 338.4791 T4131 2022
110 2# - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element 3G E-Learning
245 1# - TITLE STATEMENT
Title Quality service management in tourism and hospitality /
Statement of responsibility, etc. 3G E-Learning.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York, NY :
Name of publisher, distributor, etc. 3G E-Learning,
Date of publication, distribution, etc. 2022.
250 ## - EDITION STATEMENT
Edition statement Second edition
300 ## - PHYSICAL DESCRIPTION
Extent xv, 417 pages:
Other physical details illutsrations
300 ## - PHYSICAL DESCRIPTION
Dimensions 25 cm
300 ## - PHYSICAL DESCRIPTION
Accompanying material [OBSOLETE, CAN/MARC] 1 DVD (4 3/4 in.)
336 ## - CONTENT TYPE
Content type term text
337 ## - MEDIA TYPE
Media type term unmediated
338 ## - CARRIER TYPE
Carrier type term volume
500 ## - GENERAL NOTE
General note Includes bibliographic references and index
546 ## - LANGUAGE NOTE
Language note in English
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Tourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice
520 ## - SUMMARY, ETC.
Summary, etc. " The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover
591 ## -
-- 0
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management
944 ## -
-- CIR
943 ## - EQUIVALENCE OR CROSS-REFERENCE--COLLECTIVE TITLE [OBSOLETE] [CAN/MARC only]
-- 0
-- 0
Date of treaty signing 0
-- 1
Date of a work 0
Miscellaneous information 0
Medium 1
-- 0
-- 0
944 ## -
-- 1
-- 1
-- 0
953 ## -
-- HED6516; HED6912
953 ## -
-- College Library
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Institution code [OBSOLETE] dsolimen
-- 2024-11-18 10:23:16
-- dsolimen
Edition 2025-02-04 09:14:59
998 ## - LOCAL CONTROL INFORMATION (RLIN)
MyRDA biblio 12966
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Full call number Barcode Date last seen Price effective from Koha item type Total checkouts
    Dewey Decimal Classification     FEU - Cavite Higher Education FEU - Cavite Higher Education HED Library 12/21/2025 CIR 338.4791 T4131 2022 HED6516 06/02/2026 12/21/2025 Books  
          FEU - Cavite Higher Education FEU - Cavite Higher Education HED Library 01/19/2026 CIR 338.4791 T4131 2022 HED6912 06/02/2026 01/19/2026 Books