Competitive advantages of service quality in hospitality, tourism, and leisure services / (Record no. 13135)

MARC details
000 -LEADER
fixed length control field 01993nam a2200349Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260803094252.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 251212s2024 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781774698884
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 647.94068 K1241 2024
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kalacas, Maria Rellie B.
245 1# - TITLE STATEMENT
Title Competitive advantages of service quality in hospitality, tourism, and leisure services /
Statement of responsibility, etc. Maria Rellie B. Kalacas.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Canada :
Name of publisher, distributor, etc. Society Publishing,
Date of publication, distribution, etc. 2024.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 232 pages:
300 ## - PHYSICAL DESCRIPTION
Dimensions 23 cm
336 ## - CONTENT TYPE
Content type term text
337 ## - MEDIA TYPE
Media type term unmediated
338 ## - CARRIER TYPE
Carrier type term volume
500 ## - GENERAL NOTE
General note Includes bibliographic references and index
546 ## - LANGUAGE NOTE
Language note in English
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services
591 ## -
-- 0
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leisure
General subdivision Services.
944 ## -
-- FIL
943 ## - EQUIVALENCE OR CROSS-REFERENCE--COLLECTIVE TITLE [OBSOLETE] [CAN/MARC only]
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-- 0
Date of treaty signing 0
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Date of a work 0
Miscellaneous information 0
Medium 0
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944 ## -
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953 ## -
-- HED6908
953 ## -
-- College Library
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Institution code [OBSOLETE] dsolimen
-- 2025-02-03 16:34:03
-- dsolimen
Edition 2025-02-03 16:34:03
998 ## - LOCAL CONTROL INFORMATION (RLIN)
MyRDA biblio 13263
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     FEU - Cavite Higher Education FEU - Cavite Higher Education HED Library 12/21/2025   FIL 647.94068 K1241 2024 HED6908 06/02/2026 12/21/2025 Books