integrating the supply chain Foster, S. Thomas creator text xx Harlow, Essex, England Pearson Education Limited ©2017 2017 Sixth edition ; Global edition monographic und

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476 pages: illustrations 26 cm Preface -- Understanding quality concepts -- Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Designing and assuring quality -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Designing quality services -- Managing supplier quality in the supply chain -- Implementing quality -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Sigma management and lean tools -- Forever improving the quality system -- Managing quality improvement teams and projects -- Implementing and validating the quality system -- Appendix -- Glossary -- Index. S. Thomas Foster. Includes index in English Quality of products Quality control 658.4013 F81m 2017 978-1-292-15421-3 251212 20260803094216.0