TY  - BOOK
AU  - Foster, S. Thomas
TI  - Managing quality : : integrating the supply chain 
T2  - Always Learning
SN  - 978-1-292-15421-3
AV  - 658.4013 F81m 2017 
PY  - 2017///
CY  - Harlow, Essex, England
PB  - Pearson Education Limited
KW  - Quality of products
KW  - Quality control
N1  - Includes index; Preface -- Understanding quality concepts -- Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Designing and assuring quality -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Designing quality services -- Managing supplier quality in the supply chain -- Implementing quality -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Sigma management and lean tools -- Forever improving the quality system -- Managing quality improvement teams and projects -- Implementing and validating the quality system -- Appendix -- Glossary -- Index
ER  -