01974nam a2200325Ia 4500 20260803094223.0 251212s2017 xx 000 0 und d©©© International spa management : principles and practices / [edited by] Sarah Rawlinson and Tim Heap. Rawlinson, Sarah; Heap, Tim Wolvercote, Oxford : Goodfellow Publishers Ltd., ©2017. x, 196 pages: illustrations 25 cm Includes index 978-1-910158-70-8 Health resorts Management CIR 613.122068 In82 2017 0 0 0 1 0 0 0 0 0 1 1 0 HED6164 in English College Library The evolution of spa / Sarah Rawlinson -- The spa industry today / Angela Anthonisz and Isobel Stockdale -- Thermal and mineral springs / Louise Buxton -- Eco-spa : sustainability agenda in the spa industry / Gaurav Chawla -- The wellness industry : from therapy to hedonism / Pascal Mandelartz and Isobel Stockdale -- Principles and practices of spa consumer behaviour / Iride Azara -- Guest service and the guest journey / Angela Anthonisz, Tim Heap and Lorraine Baker -- Spa operations management / Faith Samkange, Amon Simba and Lorraine Baker -- Selling the total spa product / Louise Buxton -- Marketing for the spa industry / Eleni Michopoulou -- Developing an effective human resources strategy / Angela Anthonisz, Tim Heap and Olivia Ramsbottom -- Finance for the spa industry / Tony Loynes and Victoria Rosamond -- Training and development in the spa industry / Sarah Rawlinson -- Strategic management in the spa industry / Tim Heap and Angela Anthonisz -- Future directions / Tim Heap. 0 text unmediated volume lcc BK jpascua 2019-03-13 13:44:40 jpascua 2019-03-13 13:44:40 10986 10914 10914 0 0 ddc 0 0 HED HED HED 2025-12-21 CIR 613.122068 In82 2017 HED6164 2026-06-02 00:00:00 2025-12-21 BK