TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence : : management, organization, and strategy 
SN  - 9789814839402
AV  - 658.4013 Ev15q 2018 
PY  - 2018///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd
KW  - Quality control
KW  - Quality assurance
KW  - Total quality management
N1  - Includes index
ER  -