Introduction to phlebotomy Safety in phlebotomy Basic human anatomy and physiology Anatomy and physiology of the circulatory system Phlebotomy equipment Phlebotomy technique The challenge of phlebotomy Caring for the pediatric patient Sample considerations and special procedures Sample preparation and handling Customer service Compliance : legal and ethical issues Competency Appendix A. NAACLS phlebotomist competencies Appendix B. Frequently ordered laboratory tests Appendix C. Blood volume and maximum draw Glossary