Bordoloi, Sanjeev <br/><br/>
Service management :   operations, strategy, information technology / 
Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - Tenth edition 
 - New York, NY :  McGraw-Hill Education, 
 - xix, 524 pages:   illustrations  28 cm 
<br/><br/> Includes index 
<br/><br/>Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.  
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>9781265075538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>658 B64s 2023