operations, strategy, information technology Bordoloi, Sanjeev creator Fitzsimmons, James A.; Fitzsimmons, Mona J. text xx New York, NY McGraw-Hill Education 9999 Tenth edition monographic und

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xix, 524 pages: illustrations 28 cm Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index. Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. Includes index in English Service industries Management 658 B64s 2023 9781265075538 251212 20260803094237.0