TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons, James A.; Fitzsimmons, Mona J.
TI  - Service management : : operations, strategy, information technology 
SN  - 9781265075538
AV  - 658 B64s 2023 
CY  - New York, NY
PB  - McGraw-Hill Education
KW  - Service industries
KW  - Management
N1  - Includes index; Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.
ER  -