TY - BOOK TI - Micro perspective of tourism and hospitality SN - 978-1-98465-953-8 AV - 338.5 M58 2022 PY - 2022/// CY - New York, NY PB - 3G E-Learning N1 - Includes bibliographic references and index; Chapter 1 Understanding Tourism 2 Hospitality Industry 3 Human Resource Management for Hospitality 4 Hotel Revenue and Cost Centers 5 Accommodation Management 6 CRM in Tourism and Hospitality 7 Consumer Behavior in Tourism 8 Front Office Operations 9 Food and Beverage Services 10 Crisis Management in Tourism ER -