Arenas, Chester Dave G. <br/><br/>
Quality service management in tourism and hospitality / 
Chester Dave G. Arenas. 
 - Sta. Cruz, Manila :  Edric Publishing House,  2022. 
 - 91 pages:  25 cm 
<br/><br/>Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>9786218179141 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism--Management
<br/><br/><label>LC Class. No.: </label>338.4791 Ar332 2022