TY  - BOOK
AU  - Arenas, Chester Dave G.
TI  - Quality service management in tourism and hospitality
SN  - 9786218179141
AV  - 338.4791 Ar332 2022 
PY  - 2022///
CY  - Sta. Cruz, Manila
PB  - Edric Publishing House
KW  - Hospitality industry
KW  - Management
KW  - Tourism
N1  - Introduction to Total Quality Management in Hospitality and Tourism Industry -- Significance of Quality in Hospitality and Tourism Industry -- The Concept of Service Quality -- Customer Service Strategy -- MAnaging Service Staff -- Professional Service Skills -- Understanding Service Applications
ER  -