01620nam a2200265Ia 450000500170000000800410001724500760005811000180013426000420015225000190019430000350021330000100024830000220025850000480028002000180032865000370034665000240038305000240040754600150043150503860044652004870083233600090131933700150132833800110134320260803094248.0251212s2022    xx            000 0 und d1 aQuality service management in tourism and hospitality /c3G E-Learning.2 a3G E-Learning  aNew York, NY :b3G E-Learning,c2022.  aSecond edition  axv, 417 pages: billutsrations  c25 cm  d1 DVD (4 3/4 in.)  aIncludes bibliographic references and index  a9781984659552  aHospitality industryxManagement  aTourismxManagement  a338.4791 T4131 2022  ain English  aTourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice  a" The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover  atext  aunmediated  avolume