01929nam a2200373Ia 4500 20260803094248.0 251212s2022 xx 000 0 und d Quality service management in tourism and hospitality / 3G E-Learning. 3G E-Learning New York, NY : 3G E-Learning, 2022. Second edition xv, 417 pages: illutsrations 25 cm 1 DVD (4 3/4 in.) Includes bibliographic references and index 9781984659552 Hospitality industry Management Tourism Management CIR 338.4791 T4131 2022 0 0 0 1 0 0 1 0 0 1 1 0 HED6516; HED6912 in English College Library Tourism and Hospitality Services -- Service Quality in Tourism and Hospitality Services -- Service Marketing -- Service Quality, Customer Satisfaction, and Value -- Managing Service Failure nad Empowering Service -- Cross-Cultural Issues in Service Quality -- Meeting Guest Expectations through Planning -- Developing the Hospitality Culture: Everyone Serves -- Staffing for Sevice " The 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality oragnizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businessess in order to produce maximun customer satisfaction." -- Backcover 0 text unmediated volume lcc BK dsolimen 2024-11-18 10:23:16 dsolimen 2025-02-04 09:14:59 12966 12845 12845 0 0 ddc 0 0 HED HED HED 2025-12-21 CIR 338.4791 T4131 2022 HED6516 2026-06-02 00:00:00 2025-12-21 BK 0 0 0 0 HED HED HED 2026-01-19 0 CIR 338.4791 T4131 2022 HED6912 2026-06-02 00:00:00 2026-01-19 BK