Negi, Manmohan <br/><br/>
Quality service management in tourism and hospitality / 
Manmohan Negi. 
 - First edition 
 - New Delhi, India :  Paradise Press,  2023. 
 - ix, 299 pages:   illustrations  24 cm 
<br/><br/> Includes index 
<br/><br/>Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>9789392333330 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism industry--Managament<br/>Tourism--Management<br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>338.4791 N3121 2023