01564nam a2200373Ia 4500 20260803094248.0 251212s2023 xx 000 0 und d Quality service management in tourism and hospitality / Manmohan Negi. Negi, Manmohan New Delhi, India : Paradise Press, 2023. First edition ix, 299 pages: illustrations 24 cm Includes index 9789392333330 Hospitality industry Management Tourism industry Managament Tourism Management Service industries Management CIR 338.4791 N3121 2023 0 0 0 1 0 0 1 0 0 1 1 0 HED6690 in English College Library Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management 0 text unmediated volume lcc BK aambid 2024-11-18 10:28:59 dsolimen 2024-11-18 11:29:27 12967 12846 12846 0 0 ddc 0 0 HED HED HED 2025-12-21 CIR 338.47 N3121 2023 HED6690 2026-06-02 00:00:00 2025-12-21 BK