Quality service management in tourism and hospitality
Negi, Manmohan
creator
text
xx
New Delhi, India
Paradise Press
2023
First edition
monographic
und
ix, 299 pages: illustrations
24 cm
Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
Manmohan Negi.
Includes index
in English
Hospitality industry
Management
Tourism industry
Managament
Tourism
Management
Service industries
Management
338.4791 N3121 2023
9789392333330
251212
20260803094248.0