TY  - BOOK
AU  - Negi, Manmohan
TI  - Quality service management in tourism and hospitality
SN  - 9789392333330
AV  - 338.4791 N3121 2023 
PY  - 2023///
CY  - New Delhi, India
PB  - Paradise Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism industry
KW  - Managament
KW  - Tourism
KW  - Service industries
N1  - Includes index; Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
ER  -