Magpantay, Don M. creator Vizconde, Angelie Marie L. Matias, Augusto R. text xx Sta. Cruz, Manila Edric Publishing House 2021 monographic und

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116 pages: illustrations 25 cm The Domain of Production and Operations Managament -- Design of Tourism and Hospitality Services -- Specifying Quality for Tourism and Hospitality Services -- TQM and the Tourism and Hospitality Services -- Measuring and Controlling Quality Services in Tourism and Hospitality Services -- Breakthroughs of Tourism and Hospitality Services -- ISO 9000 for Performance Excellence -- Building and Sustaining Quality and Performance Excellence Don M. Magpantay, Angelie Marie L. Vizconde and Augusto R. Matias. Includes bibliographic references in English Operations management Hospitality Industry Operations management Tourism Industry 647.94 M2759 2021 9786218179516 251212 20260803094248.0