TY  - BOOK
AU  - Magpantay, Don M.
AU  - Vizconde, Angelie Marie L.
AU  - Matias, Augusto R.
TI  - Operations management in tourism and hospitality industry
SN  - 9786218179516
AV  - 647.94 M2759 2021 
PY  - 2021///
CY  - Sta. Cruz, Manila
PB  - Edric Publishing House
KW  - Operations management
KW  - Hospitality Industry
KW  - Tourism Industry
N1  - Includes bibliographic references; The Domain of Production and Operations Managament -- Design of Tourism and Hospitality Services -- Specifying Quality for Tourism  and Hospitality Services -- TQM and the Tourism and Hospitality Services -- Measuring and Controlling Quality Services in Tourism and Hospitality Services -- Breakthroughs of Tourism and Hospitality Services -- ISO 9000 for Performance Excellence -- Building and Sustaining Quality and Performance Excellence
ER  -