00976nam a2200229Ia 450000500170000000800410001724500760005810000190013426000470015330000360020030000100023650000480024602000180029465000310031265000240034305000240036754600150039150503050040633600090071133700150072033800110073520260803094249.0251212s2023    xx            000 0 und d1 aQuality service management in tourism and hospitality /cJimmy Burgess.  aBurgess, Jimmy  aNew York, USA :bAlexis Press, LLC,c2023.  avii, 336 pages: billustrations  c26 cm  aIncludes bibliographic references and index  a9781645328278  aHotel industryxManagement  aTourismxManagement  a338.4791 B9121 2023  ain English  aIntroduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality  atext  aunmediated  avolume