TY  - BOOK
AU  - Burgess, Jimmy
TI  - Quality service management in tourism and hospitality
SN  - 9781645328278
AV  - 338.4791 B9121 2023 
PY  - 2023///
CY  - New York, USA
PB  - Alexis Press, LLC
KW  - Hotel industry
KW  - Management
KW  - Tourism
N1  - Includes bibliographic references and index; Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
ER  -