Buslon, Van Mari <br/><br/>
Quality service management in tourism and hospitality / 
Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao. 
 - Quezon City, Philippines :  Wiseman`s Books Trading, Inc.,  2023. 
 - v, 124 pages:  25 cm 
<br/><br/> Includes bibliographic references 
<br/><br/>Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>9786214182800 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism--Management
<br/><br/><label>LC Class. No.: </label>338.4791 B965 2023