TY  - BOOK
AU  - Buslon, Van Mari
AU  - Osorno, Rene D.; Bajao, Grayfield T.
TI  - Quality service management in tourism and hospitality
SN  - 9786214182800
AV  - 338.4791 B965 2023 
PY  - 2023///
CY  - Quezon City, Philippines
PB  - Wiseman`s Books Trading, Inc.
KW  - Hospitality industry
KW  - Management
KW  - Tourism
N1  - Includes bibliographic references; Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
ER  -