Kalacas, Maria Rellie B. <br/><br/>
Competitive advantages of service quality in hospitality, tourism, and leisure services / 
Maria Rellie B. Kalacas. 
 - Canada :  Society Publishing,  2024. 
 - xviii, 232 pages:  23 cm 
<br/><br/> Includes bibliographic references and index 
<br/><br/>Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services 
<br/><br/><br/>in English 
<br/><br/><label>ISBN: </label>9781774698884 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Services.<br/>Tourism--Services.<br/>Leisure--Services.
<br/><br/><label>LC Class. No.: </label>647.94068 K1241 2024