01993nam a2200349Ia 4500 20260803094252.0 251212s2024 xx 000 0 und d Competitive advantages of service quality in hospitality, tourism, and leisure services / Maria Rellie B. Kalacas. Kalacas, Maria Rellie B. Canada : Society Publishing, 2024. xviii, 232 pages: 23 cm Includes bibliographic references and index 9781774698884 Hospitality industry Services. Tourism Services. Leisure Services. FIL 647.94068 K1241 2024 0 0 0 1 0 0 0 0 0 1 1 0 HED6908 in English College Library Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services 0 text unmediated volume lcc BK dsolimen 2025-02-03 16:34:03 dsolimen 2025-02-03 16:34:03 13263 13135 13135 0 0 ddc 0 0 HED HED HED 2025-12-21 0 FIL 647.94068 K1241 2024 HED6908 2026-06-02 00:00:00 2025-12-21 BK