Kalacas, Maria Rellie B. creator text xx Canada Society Publishing 2024 monographic und

print

xviii, 232 pages: 23 cm Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services Maria Rellie B. Kalacas. Includes bibliographic references and index in English Hospitality industry Services Tourism Services Leisure Services 647.94068 K1241 2024 9781774698884 251212 20260803094252.0