TY  - BOOK
AU  - Kalacas, Maria Rellie B.
TI  - Competitive advantages of service quality in hospitality, tourism, and leisure services
SN  - 9781774698884
AV  - 647.94068 K1241 2024 
PY  - 2024///
CY  - Canada
PB  - Society Publishing
KW  - Hospitality industry
KW  - Services
KW  - Tourism
KW  - Leisure
N1  - Includes bibliographic references and index; Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services
ER  -