01067nam a2200229Ia 450000500170000000800410001724500670005811000180012526000460014330000350018930000100022430000210023450000480025502000180030365000450032105000250036654600150039150503960040633600090080233700150081133800110082620260803094252.0251212s2023    xx            000 0 und d1 aCustomer care, services & hospitality ethics /c3G E-Learning.2 a3G E-Learning  aNew York, NY :b3G E-Learning LLC,c2023.  axiv, 395 pages: billustration  c25 cm  d1 DVD (4 3/4 in)  aIncludes bibliographic references and index  a9781984679147  aHospitality industryxCustomer services.  a338.4791 T4131c 2023  ain English  aManage customer service operations in hospitality -- Support of staff towards setting customer service standards in hospitality -- Manage the resolution of customers` queries and complaints in hospitality -- Analyze the effectiveness of customer service in hospitality -- Ethical principles for hospitality managers -- Ethics and front office management -- Ethics and housekeeping management  atext  aunmediated  avolume