TY  - BOOK
ED  - 3G E-Learning
TI  - Training and development in BPO
SN  - 9789351154761
AV  - 658.3124 T4131 2015 
PY  - 2015///
CY  - New York, NY
PB  - 3G E-Learning LLC
KW  - Employees
KW  - Training of
KW  - Business Process Outsourcing (BPO)
N1  - Telephone etiquette -- ITES and back office function -- Soft skills in BPO -- Professional telephone calling technique
ER  -