Introduction to BPO. - New York, NY : 3G E-Learning LLC, 2015. - vii, 231 pages: some illustrations (black and white) 23 cm 1 DVD ; sound, colored : 4 3/4 in

The BPO revolution -- Identifying and selecting the BPO oppurtunity -- Identifying and managing the costs of BPO -- Vendor selection and contracting -- Managing BPO-related change -- Infrastructure consideration and challenges -- Business risks and mitigation strategies


in English

9789351154754


Business Process Outsourcing (BPO)
Contracting out

658.4058 In61 2015