TY - BOOK AU - Obermayer, James TI - Managing sales leads : : Turning cold prospests into hot customers SN - 13: 978-0-324-20546-6/--- 0-324-20536-5 AV - 658.81 Ob22 c2007 PY - 2007/// CY - Mason, OH PB - Thomson KW - Sales management N1 - Includes index ER -