Maruca, Regina Fazio <br/><br/>
What manager say, what employees hear :   Connecting with your front line (so they'll connect with customers) / 
Regina Fazio Maruca. 
 - Westport, CT :  Praeger,  2006. 
 - xvi, 175 p. ;:   ill.  25 cm. 
<br/><br/> Includes bibliographic references and index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-275-98703-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial relations<br/>Business communication<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>658.45 W55