TY  - BOOK
AU  - Maruca, Regina Fazio
TI  - What manager say, what employees hear : : Connecting with your front line (so they'll connect with customers) 
SN  - 0-275-98703-5
AV  - 658.45 W55 
PY  - 2006///
CY  - Westport, CT
PB  - Praeger
KW  - Industrial relations
KW  - Business communication
KW  - Customer relations
N1  - Includes bibliographic references and index
ER  -