TY  - BOOK
AU  - Khalid, Zahid
TI  - Optimizing back-office operation : : best practices to maximize profitability 
SN  - 978-0-470-53189-1
AV  - 658 K52o 
PY  - 2010///
CY  - Hoboken, NJ
PB  - John Wiley &Sons
KW  - Industrial management
KW  - Profit
N1  - Includes bibliographic references and index
ER  -