@book{2062,
	author = {Shockley-Zalabak, Pamela S. and Morreale, Sherwyn P.},
	title = {Building the high-trust organization : },
	publisher = {John Wiley & Sons,},
	year = {2010.},
	address = {San Francisco, CA :},
	note = {Includes bibliographic references and index}
}