Timm, Paul R. <br/><br/>
Customer service :   career success through customer loyalty / 
Paul R. Timm. 
 - 5th 
 - Upper Saddle River, NJ :  Prentice Hall,  2011. 
 - xii, 226 p:   ill.  26 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780135063972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Consumer satisfaction<br/>Customer relations<br/>Success in business
<br/><br/><label>LC Class. No.: </label>658.812 T48c