<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" version="3.1" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-1.xsd">
  <titleInfo>
    <title>Customer service</title>
    <subTitle>career success through customer loyalty</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Timm, Paul R.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xx</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Upper Saddle River, NJ</placeTerm>
    </place>
    <publisher>Prentice Hall</publisher>
    <dateIssued>2011</dateIssued>
    <edition>5th</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">und</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xii, 226 p:  ill.</extent>
    <extent>26 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Paul R. Timm.</note>
  <note>Includes bibliographical references and index</note>
  <note>English</note>
  <subject>
    <topic>Customer service</topic>
  </subject>
  <subject>
    <topic>Consumer satisfaction</topic>
  </subject>
  <subject>
    <topic>Customer relations</topic>
  </subject>
  <subject>
    <topic>Success in business</topic>
  </subject>
  <classification authority="lcc">658.812 T48c</classification>
  <identifier type="isbn">9780135063972</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">251212</recordCreationDate>
    <recordChangeDate encoding="iso8601">20260803094041.0</recordChangeDate>
  </recordInfo>
</mods>
