TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer service : : career success through customer loyalty 
SN  - 9780135063972
AV  - 658.812 T48c 
PY  - 2011///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer service
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -